Terms and Condition

01. Introduction

Welcome to Manarah Software Solutions & Consultancy (“Manarah”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, services, and digital platforms. By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms.

If you do not agree with these Terms, you should not use our services.

02. Scope of Services

Manarah provides professional services including but not limited to:

• Software Development

• AI Solutions & Integration

• Cybersecurity Services

• IT Management & Consulting

• UI/UX & Branding

• Digital Marketing Services

The exact scope, deliverables, timelines, and pricing will be defined in individual proposals, contracts, or service agreements.

03. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information

• Use our services for lawful purposes only

• Not misuse, disrupt, or attempt unauthorized access to our systems

• Not copy, distribute, or exploit proprietary materials without permission

You are responsible for maintaining confidentiality of any login credentials provided to you.

04. Intellectual Property Rights

All content, code, designs, systems, and materials created by Manarah remain the intellectual property of Manarah until full payment is received.

Upon full payment:

• Clients receive ownership or usage rights as specified in the agreement.

• Manarah reserves the right to showcase completed work in its portfolio unless restricted by NDA.

Unauthorized reproduction or resale of proprietary frameworks, methodologies, or tools is strictly prohibited.

05. Confidentiality & Data Protection

Both parties agree to protect confidential information shared during the course of business.

Manarah will:

• Use secure development practices

• Protect sensitive business data

• Not disclose client information to third parties without consent

Where required, Non-Disclosure Agreements (NDAs) may be executed separately.

06. Protecting Your Digital Assets

Manarah implements industry-standard security practices. However:

• Clients are responsible for maintaining their own backups unless covered under a maintenance agreement.

• We are not liable for losses resulting from third-party hosting failures, cyberattacks beyond reasonable control, or client negligence.

Security recommendations provided by Manarah must be properly implemented by the client to ensure protection.

07. Limitations of Liability

To the maximum extent permitted by law:

• Manarah shall not be liable for indirect, incidental, or consequential damages.

• We are not responsible for loss of profits, data loss, or business interruption.

• Our total liability shall not exceed the amount paid for the specific service in dispute.

We do not guarantee uninterrupted or error-free operation of third-party integrations.

08. Pricing & Payment Policy

• All pricing is defined in official quotations or signed agreements.

• Payments may be milestone-based, subscription-based, or fixed-price.

• Late payments may result in suspension of services.

• Deposits and completed milestone payments are non-refundable unless stated otherwise.

• Additional work outside the agreed scope will be billed separately.

Taxes and regulatory charges are the responsibility of the client unless otherwise specified.

09. Project Delays & Changes

• Any client-requested changes beyond the agreed scope may affect timeline and cost.

• Delays caused by the client (e.g., late approvals, incomplete information) may extend project deadlines.

• Major scope changes require written approval and revised agreements.

10. Termination

Either party may terminate services under the following conditions:

• Breach of contract

• Non-payment

• Illegal or unethical use of services

Upon termination:

• Outstanding payments remain due.

• Access to deliverables may be restricted until settlement.

11. Third-Party Services

Our solutions may integrate third-party services (e.g., hosting providers, payment gateways, AI APIs). Manarah is not responsible for:

• Third-party downtime

• Policy changes

• Pricing changes

• Service discontinuation

Clients are subject to the terms of those third-party providers.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Manarah operates.

Any disputes shall first be resolved amicably. If unresolved, they shall be subject to the appropriate legal authority.

13. Amendments

Manarah reserves the right to modify these Terms at any time. Updated versions will be published on our website with a revised effective date.

Continued use of services constitutes acceptance of updated Terms.